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Declaration on accessibility
The Federal Waterways and Shipping Administration endeavours to make the website www.wsv.de and all associated subsites accessible without barriers. The legal bases are the Act on equal opportunities of persons with disabilities (Behindertengleichstellungsgesetz, BGG) and the Ordinance on barrier-free information technologiy (Barrierefreie-Informationstechnik-Verordnung, BITV) in their currently valid versions. These are based on EU Directive 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies.
The development and design of this website are focused on user-friendliness and accessibility. This website was subjected to a BITV 2.0 self-test. According to our own assessment, this website is largely compatible with the specifications of the harmonized European standard EN 301 549 V2.1.2 (08-2018).
Non-accessible documents
Non-accessible contents can currently be found primarily in the following areas:
PDF-files for download
We are currently in the process of setting up a process for creating accessible or low-barrier PDF files. Newly created PDF documents will be barrier-free. This process will take some time. However,it is not planned to edit all older PDF documents. If you need a specific PDF file that is not barrier-free, please feel free to contact us at internet@wsv.bund.de or at the postal address below. Please indicate in which form you need the file and to which e-mail address / postal address we may send it.
Forms for download
In the future, we would also like to make our online application forms available in an accessible format. The complete implementation will take some time.
If you need an application form from our website that is not yet available barrier-free, please feel free to contact us at internet@wsv.bund.de or at the postal address below. Please indicate in which form you need the form and to which e-mail address / postal address we may send it to you.
Feedback and contact
If you notice any deficiencies regarding the barrier-free design of our pages, please feel free to contact our online editorial team. You can contact us at the following address:
Federal Waterways and Shipping Agency
Am Propsthof 51
53121 Bonn
E-mail: internet@wsv.bund.de
This declaration was created on 01.03.2023. It is based on a BITV2.0 self-test.
Arbitration procedure pursuant to Section 16 BGG
You are of the opinion that:
You have not received satisfying answers through the above contact options or you are disadvantaged because the website www.webshop.bund.de as well as all associated subsites are not sufficiently accessible? If so, you can submit an application to initiate an arbitration procedure in accordance with Section 16 BGG. You can find the application form (in German) at www.schlichtungsstelle-bgg.de.
The arbitration service has the task of mediating conflicts betwenn persons with disablilities and federal public adminstratikon bodies, in particular on the subject of accessibility. The arbitrations procedure is free of charge. No legal counsel needs to be involved.
Further information on the procedure and how to apply can be found on the website of the Arbitration Service pusuant to Section 16 BBG.
Arbitration Service at the office of the Federal Government Commissioner for Matters relating to Persons with Disabilities
Mauerstrasse 53
10117 Berlin
Phone: +49 (0)30 18 527-2805
Fax: +49 (0)30 18 527-742901
E-mail: info@schlichtungsstelle-bgg.de